Introducing GoldMine® Premium Edition 8.5

Focus on Customer Relationships

GoldMine Premium Edition Interactive Test Drive

KEY BENEFITS

Reduce Costs
Improve Efficiency
Increase Revenue
Enhance Productivity
Better CustomerSatisfaction
Better Management Oversight

GoldMine Premium Edition 8.5, the latest release to the award winning GoldMine CRM Solutions product line. GoldMine Premium Edition: Customers need it now more than ever. Real answers….. Real time! In these tough economic times you need a solution that is easy to install and enables you to achieve a quick return on investment. GoldMine Premium Edition helps you retain existing customers, and will enable you to come out of these tough economic times positioned much better than your competition.

GoldMine Premium Edition supports all your sales, marketing and customer service business needs through powerful customer relationship management features, including relationship management, marketing automation, sales force automation, and customer service and support administration.

New GoldMine Premium Edition 8.5 features are built specifically to empower the user with information, boost client productivity, complete the customer view, and lower total cost of ownership with a business application that is easy to implement and administer.

To find out more about GMPE 8.5 download the product brochure click here.

If you are an existing GMPE client, click here to download more information about GMPE 8.5.

If you are new to GoldMine Premium Edition, click here for additional product information.

Created for entire medium-sized enterprises or distributed enterprises, GoldMine Premium Edition 8.5: You need it now more than ever. Real answers…Real Time!

New in GoldMine Premium Edition 8.5

GMPE 8.5 empowers users with information and improves user productivity with feature improvements and product additions that include:

Universal Search: provides an easy searching mechanism into GoldMine data through a single search box. With Universal Search users may quickly search for information stored throughout the application, including emails, linked documents, and notes
Preview Panes: enables a quick view into activities, emails, details and linked document information
User Interface improvements: Opportunity & Project Manager user interfaces have been redesigned for better usability and easier access to data

GMPE 8.5 is more easily administered with new product enhancements such as:

Unattended Installations: GoldMine administrators can enable an unattended install so users do not have to intervene, thus removing version lock issues and helping free up administration time.
Automatic Upgrades: automatically upgrades GMPE to the latest version release for further administrative cost savings
Data Management: additional configurable fields are available, and a new lookup list validation feature enables a fields lookup list values to expose specific data based on the value of another field
Security and Permission Rights: new security rights and system settings allow for more granular data access and restrictions and easier system administration

New Support Module!

Reduce your customer service costs, while increasing customer satisfaction by deploying GoldMine Premium's Support Module.

Highly intuitive
Easy navigation
Standards-based
Get to functionality and
data quickly

New Intuitive Interface!

Highly intuitive
Easy navigation
Standards-based
Get to functionality and
data quickly

Relationship Management

GoldMine Premium Edition consolidates customer information in one convenient location, which enables sales, service and marketing teams to view consistent data and similar facts across all facets of the organization
Contact list views include preview panes for quick navigation to detailed information of any contact. Contact record tabs can be reordered per user specific requirements and more can be displayed on the screen for added information
Gain a holistic view of any customer maintained in GoldMine to effectively communicate with the entire client base
Daily Activity Management features enable all users to manage day to day tasks and email conversations
Activity List preview pane visually displays open and closed activities, email communications and more
Quickly schedule calls, appointments, and to-do’s for any contact with the click of a button
Calendar views provide insight into each users daily, weekly and monthly activities. Group calendars enable managers to view subordinates calendar information

Sales Management
Opportunity Management

GoldMine helps sales agents and sales manager maintain a consistent selling process with visible results
Assists account representatives in determining which markets they sell most effectively, which competitors they have a higher chance of winning against, and what sales activities and tactics can help shorten a sell cycle for optimal customer wins
Quickly create Projects based off of opportunity information. GoldMine allows you to track detailed information about the clients, project status, source, and timeframe of any project

Forecast Management

Forecast features allow managers to view each opportunity in the system and enable all levels of management understand the big picture, to help keep sales cycles on track
Compare actual sales and forecasted sales vs. quota so users stay focused on reaching their sales quotas
Administer forecast pipelines in real-time for the greatest revenue impact

Marketing Automation
Campaign Management

Improve marketing effectiveness and target the right contacts for each campaign by using intuitive campaign creation features in GoldMine
Better understand your customer targets and marketing activities.
Campaign wizard helps lists contacts which qualify for specific campaigns, automatically generate each user’s activities and helps marketing managers create and initiate email campaigns.

Lead Management

Analyze the value of various lead characteristics using the Leads Analysis tools in GoldMine Premium Edition
Automated process helps automate common business tasks such as sending emails, updating lead information, or scheduling lead activities
Track sales for closed loop reporting and campaign effectivenes

Customer Support
Case Management

Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention
Customer service center permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams
Places important client information in the hands of your service agents so they can resolve service request quickly and accurately

Knowledge Base

GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues
Supports an organizational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content
Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more

Look Deeper Inside Premium

User Interface

Modern look and feel makes GoldMine Premium Edition easier to learn and use
Tabbed view provides quick navigation between open windows in GoldMine
Enhanced left hand navigation bar allows direct access into major features
Contact record display enables more customizability
Organization chart within contact relationships tab visually displays organization structure and roles
Contact list preview panes for quick navigation to detailed information
Recently Viewed box displays records just recently accessed in GoldMine
Contact Search Box is always present for faster access into contacts
User configurable grid controls, such as, Group By, Summary and Filter mechanisms
Activity List allows users to easily manage open and closed activities, email communications and more.
Auto-complete capability improves speed and accuracy in field data entry
Tip of the day helps users learn about the features of GoldMine

Analytics & Reports

GoldMine Premium report center contains many out of the box reports to analyze various GoldMine data
Statistical and Graphical analysis
Sales, Forecast and Quota analysis
Knowledge Base module manages content which can be leveraged across modules in GoldMine

Intergration

Microsoft Office, integration for data export and mail merge features
Microsoft SQL
Firebird
Microsoft Outlook, Microsoft Exchange and other third party applications
Remote data access – access GoldMine via web with iGoldMine or iGoldMine Plus

System Requirements

Server System Requirements

Microsoft Windows Server® 2003 x64 or x86 (32 bit)
Microsoft Windows Server® 2008 x64 or x86 (32 bit)
Microsoft® SQL Server™ 2005 (SP1, SP2) or SQL Server 2008
1 GB of RAM, 2 GB or more depending on size of the database
2.0 GHz or faster CPU (Intel or AMD)
250 MB of available hard drive space (1 GB or more recommended)

Shared Workstation Requirements

Microsoft Windows® XP, Windows Vista™
Microsoft Windows Vista™ - 1 GB of memory (2 GB or more recommended)
250 MB of available hard drive space (500 MB or more recommended)
1.5 GHz or faster CPU (Intel or AMD)

Simply, quickly, easily get..

Information You Can USE From
GoldMine

Click to see our recorded demo!

MasterMine serves three key functions for any business using GoldMine:

- GoldMine Reporting

- GoldMine Business Analysis and Business Management

- GoldMine Data Management and Clean-up

1. Simple GoldMine Reporting

The easiest, most intuitive GoldMine reports available
Drag-and-Drop fields to position in tables
Familiar Excel environment (using pivot tables)
Easy drill-down through any summary for full detail
Mailing lists and list views are a snap
Clone and branch off to make new reports in seconds
Reports maintain links to GoldMine for click-through
and GoldMine Group building

Most reporting options require days of training and only give you “dead” reports when you’re finished. MasterMine’s live, GoldMine-integrated reports can be set up in seconds, and 1-button-launched from a taskbar when you need them! Start making useful reports with less than 1 hour of training!

There’s no excuse for not getting the information you need out of GoldMine!

2. Business Analysis and GoldMine Management

Makes GoldMine transparent to any manager who needs to
- see daily reports of activity in GoldMine
- see information from many different angles to make
business-critical decisions
- easily change report parameters as information needs change
Segment the database with easy-to-create, easy-to-use overviews
Make GoldMine Groups from any data segment, bypassing complicated filter-creation. Use groups to target e-mails, mailings, field updates, assign accounts to GoldMine users.
Make tables, charts, graphs and lists in seconds

Marketing and Sales Managers, GoldMine Administrators, and Business Managers save hours on daily processes: Segment the database and send e-mail or letters in one smooth action. Monitor any activity in GoldMine. Analyze lead sources and sales funnels. Assign leads.

MasterMine leverages analytical tools built into Excel making better use of GoldMine’s business logic and built-in features.

3. GoldMine Data Management and Clean-up

Is your GoldMine turning into a junk drawer? Users not entering data properly? Imported data didn't turn out right? Is it hard to find and fix bad data? Not anymore!

With MasterMine, users quickly find bad data, click-through to GoldMine records AND FIX IT! Or use GoldMine Groups to mass-change large amounts of bad data in seconds. All changes are sync-aware and intuitively correct because you see GoldMine from the top-down, so you know you're hitting the right targets in your data.

What is bad or lost data costing you every day in lost opportunities?

Download today and stop wasting hours and manpower!

eTrack - Email Campaign Tracking

Timing Is Everything And Your Sales People Are On The Move

Your E-mail Marketing Campaigns May Be Identifying Opportunities

How Soon Does Your Sales Team Know About Them?

The IntelliClick eTrack module engages your sales team with alerts by e-mail, text message or scheduled phone calls in your CRM system. As campaign recipients access "intelligent" hyperlinks inserted in your campaigns, designated individuals in your organization are alerted so that they can take action to kick start your sales process. Integration with your CRM system logs all tracked responses (opens, page clicks, one button literature fulfillment and unsubscribe), allowing timely follow-up to be triggered.

Add the WebNav module to the picture and obtain immediate insight into the interests of your target audience as they browse your web site. The IntelliClick "Digital Body Language" report helps you identify opportunities based upon those who have repeatedly visited your web pages. Your sales team gains an effective tool to help with their sales follow-up.

Watch a recorded Demo of Intelliclick.

RedHorse CRM

RedHorseCRM

RedHorse CRM is a state-of-the-industry premises-based customer relationship management solution (CRM). Our expert development team looked at the leading products in the industry and created a robust system that is affordable, can scale to unlimited growth of a company, and is customizable at all levels to meet the needs of essentially any company.

Our most noteable feature is the seamless integration of our product with the leading accounting package used by small to mid-sized businesses, QuickBooks.

In addition to managing your contacts, you'll also enjoy integrated management of help desk and sales functions.

Our email system works with POP as well as Outlook, allowing you to link emails to contact records.

Try RedHorse CRM - FREE TRIAL

Quotes

Tickets

Projects

Billing

Marketing Campaigns

QuickBooks Integration

Outlook Integration

Click for GoldMine Demo

FaxRush is the most efficient way to send and receive faxes. It integrates fax features into the CRM system you use everyday. Looking for powerful merging, easy integration, and flexibility? You found it with FaxRush!

Enlarge Diagram

FEATURES AND BENEFITS

Send faxes from your desktop without spending time at the fax machine.
Send faxes from the applications you use everyday, not a separate application with a separate address book.
True fax status is automatically logged in your CRM system.
The entire CRM team can see who sent what, when, and if it was successful or not.
Internet Fax Capable – Send a lot in a little time—no hardware required!
Small Business to Large Enterprise – Fits all businesses and faxing needs.
DID Capable – Direct Inward Dial – people receive their own faxes via e-mail
PDF Conversion – Fax your existing PDF’s easily and quickly.
Powerful Merge – Merge Crystal reports and Word templates for personalized faxes.
Flexible Sending Options – Print-to-fax, database faxing or programmatic faxing.
One-click faxing – Easily fax documents you send often.
Schedule faxes via web clients, sync, or processes.

FaxRush integrates seamlesly with GoldMine, including Automated Processes and iGoldMine:

Database Systems: Developers can integrate FaxRush to nearly any system running on Microsoft SQL Server, Oracle, Pervasive, MySQL, and other ADO accessible databases.

With over 60 new features, the NEW release of MDaemon 9.6 Email Server for Windows includes the latest security and administration capabilities while delivering the most outstanding performance to date for your business.

MDaemon , Windows-based email server software, contains full mail server functionality and control with a strong emphasis on security to protect your email communication needs.

Top-notch anti-spam security features
Seamless integration with AntiVirus for MDaemon (separately licensed plug-in)
Integrated web access email client with groupware capabilities
Share Microsoft Outlook’s Calendar, Task, Contacts, Notes, and Journal folders via Outlook Connector for MDaemon (separately licensed plug-in)
Secure instant messaging, web-based remote administration, and central address book repository plug-ins (see MDaemon Plug-ins page)
MDaemon is proven as secure, dependable, and versatile.

Available in Standard and Professional editions, the purchase of MDaemon also includes one year of free upgrade protection to protect your investment.

The current version of MDaemon is 9.6.

Some of the many new features designed to provide your organization with the most affordable and secure messaging include:
- Message Certification (Pro Version) – The first email server to use the "Vouch By Reference" method which enables certification providers to vouch for the messages sent by others, thus minimizing the bandwidth required by spam filters
- BackScatter Protection (Pro Version) – Nearly eliminates any chance of receiving a non-delivery reply from a message you did not send
- Latest DKIM – Incorporates the recently approved IETF standard (RFC 4871) email authentication method as a default feature
- Account Grouping – Allows an account to be identified as a member of one or more groups
- Subaddressing – Routes messages automatically to a specified folder eliminating the need to set-up filtering rules
- Minger Protocol (Pro Version) – A simple and efficient mechanism for verifying the existence of an email account
- Cache, Queuing, and IP Connection Adjustments – Allows administrators to improve email delivery performance based upon their unique traffic patterns
For a full list of MDaemon features, please see the MDaemon Features page or download a free, fully functional 30-day trial now.

MDaemon Online Resources: